With the increase in internet usage, the usage of Indians shopping has also been switched to the online grocery stores. Gone are the days when we visit the weekly market and other offline stores to get our stuff- it is the time of digital shopping. Yes, you heard right! Digital shopping- Whether it is of which niche is an online grocery store or an online education books store, the store’s presences should be built online.
Visiting the stores after this pandemic hit hard to so many people will be a daunting task for each one of us. However, people will still prefer to shop groceries online at ease and comfort. Therefore, it is essential for online grocery stores to include specific things and offers them to their shoppers.
But before that, let’s learn about India Shopping.
What is India Shopping?
India should be dubbed the “Shopper’s Paradise.” Everything from handmade items to gadgets to phoney Guccis may be found here. If you want to get the most bang for your buck, only shop at reputable stores. Do not be hesitant to bargain; in fact, make it a point to do so. The majority of shops will offer a higher price for the commodity than they expect to receive.
The finest treasures from India are Indian handicrafts, stoneware, clothes, rugs, wooden artefacts, suede work, semi-precious stones, and jewels. You can buy these in Government and State-run emporiums, or you can go to the small stores. The benefit of shopping at an expo is that you know you’re receiving a tangible item, even if you’re paying a slightly higher price.
7 Things to include in your online grocery store
The key reasons driving purchase behaviour remain the same regardless of channel: cost, quality, ease, and product choices. And, whether online or in-store, businesses must show their capacity to deliver these principles in every engagement.
But, to meet the changing expectations of potential customers, what elements and functionalities must today’s merchants incorporate and provide?
Here are seven features that we believe are critical to delivering a flawless online grocery shopping experience.
1. Registration is simple-
Online grocery stores should make everything as simple as possible for your users. They will be more likely to shop at your store if they have the prospect of quick enrollment. The online grocery stores following the covid protocols have set up a registration form for every user when he/she visits the store to make any purchase- the registration process should be short and simple for customers to fill and start with the shopping at the earliest convenience. The simple registration process to gather shoppers information is a must to include in your online grocery stores.
2. Multiple payment methods-
Every online grocery store must include numerous payment options to their customers for the best experience and comfort. Every buyer uses different types of payments possibility- some may prefer to get stuff in Cash on a delivery basis. Some may like to pay digitally through debit credit cards or e-wallets. Including multiple payment options will help to gain customers trust and make them their permanent one when they every stuff and facility at one store.
3. Product return policy-
The consumer’s primary concern is whether or not the goods will be returned in the event of loss or damage, or other related issues. Therefore, every online grocery store must provide an option that enables customers to return their purchases.
4. Sharing a cart-
The shopping basket is one of the most important but underappreciated features of online grocery stores. First, you’ll need to create a separate page called “My Cart.” It can be placed at the very top of the navigation bar. A page should appear with a single touch of a button that displays all of the items in the cart.
5. Scheduler for deliveries-
To attract the target audience, the things must be delivered on time. You’ll need this element of a delivery schedule to do so, as it will schedule the next deliveries. This is a must thing to include by every online grocery store as it benefits those working shoppers who always run out of time for grocery shopping due to their busy working schedules; what’s better than a delivery schedule option for them where they can just schedule their essential delivery as per their convenience and do not have to bother to open the store again and again.
6. Rewards and referrals-
Online Grocery store must include rewards, vouchers, offers and discounts options for their customers. This must consist of the feature as this will bring in more customers to your store and generate more revenues and profits. With more heavy discounts and offers, customers tend to get attracted and end up purchasing products.
7. Order a repeat or a quick reorder-
Customers frequently wish to reorder things that they previously purchased. Provide customers with the option of repeating their order. It will be much easier for them to buy from your online grocery store, and your likelihood of succeeding will skyrocket.
With their increasingly busy schedules and greater convenience with online buying, today’s buyers are looking for stores that offer the most flexibility
and if retailers focus on the characteristics listed above are a necessity for your online grocery store, and they will help you expand more effectively in this competitive industry.